Service Costs
We offer two basic service models to our clients:
On-demand:
We provide technical support and project services to your company based on what services you request from us. You can access and start using our On-demand services immediately, with no initial requirement to assess your systems and no long term contract requirement.
All our work is billed by the hour on a Net 30 basis.
Proactive:
Ben Franklin’s famous quote “An ounce of prevention is worth a pound of cure” applies especially well when it comes to technology.
Proactive services help avoid technology problems, before they can occur. Avoiding problems before they can occur is the focus of our Proactive service models.
Our Proactive service model begins with an assessment of your systems that provides recommendations and cost ranges to bring your systems up to a proper operating condition for your industry.
After your system assessment is completed, we work with you as your technology partner to improve your use of technology year after year within a cost framework that you approve in advance, before costs are incurred.
Interested in more detail? Please check out our Technology Risk Assessment (RSR) page. Asking us to complete an Risk Assessment for your company is the first step toward understanding the costs and opportunities of developing and maintaining your systems in a what that would meet Ben Franklin’s approval.
Budget Friendly Options:
We offer a range of options to help clients manage their IT support costs, here are a few highlights:
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If requested in advance and in writing by a client, we will work on an hourly basis for non-project costs within a service cost that you approve in advance per month. If more hours are needed, we will stop work and request additional hours to complete additional tasks. Projects you may approve have their own separate NTE budgets that are billed outside the monthly service budget described above. Please contact us for more details on service costs.
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We can provide your service billing data in various electronic formats, including details that provide important insghts,m such as: by user, by location / branch - or even the type of work that was performed.
Frequently asked questions
