On-Demand Services
On Demand services from Oryx Networks provide responsive high quality IT support that is available to you now.
Attributes of our On Demand service offering include:
Does not require a review of your technology systems. We discover and document aspects of your systems necessary to provide services as services are provided.
You approve costs in advance, via a written proposal.
Services provided on an hourly basis and are billed on a Net 30 basis, never any prepayments.
When a problem occurs, a technician will be sent to the client site.
On-demand on-site service
We do not charge our clients for driving / travel time or mileage within San Diego County.
We are able to resolve most issues on the same day that they are reported to us.
Our technicians are highly qualified and professional.
Many issues can be resolved without a site visit by connecting to the client’s workstation or server remotely.
On-demand remote support service
There is no minimum time charge
Faster response in many cases as no driving time is involved
Rates and Costs
Please give us a call for rate information. Our rate for many types of service are actually less than major providers such BestBuy.com, and we provide a much higher service level than other providers. We are always happy to discuss costs and provide advice on how to minimize the cost for resolving any IT support related issue.
We are normally able to extend Net 30 billing terms for new accounts. Your satisfaction with our services is always guaranteed.
If you have a service concern, please just bring it to our attention within 30 days and we will remove any associated costs from your invoice.
